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Contact Centre Agent (capitec bank)


Contact Centre Agent (180426-14) Closing date: 2018/05/31 Details Contact Centre Agent (180426-14) - Capitec Bank Job Title Contact Centre Agent Division Business Support Business Unit Business Support Location - Branch / Campus Midrand Location - Province Gauteng Purpose of the Role To provide excellent service to the Capitec Bank clients, branch network by attending to telephonic/ written enquiries and complaints within the agreed service levels. This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to set business standards. Qualifications National Senior Certificate (Grade 12) or National Certificate (Vocational) Experience At least 2 years’ experience as an Inbound Call Centre Agent or Helpdesk Agent Technical and Administration support within a Contact Centre Environment would be ideal IT Qualification (at least an A+) will be an advantage Knowledge and skills Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes) Additional Requirements Willingness to work shifts Working hours: Shift work (Saturdays and Sundays compulsory) Clear Criminal and Credit Record Logical / systematic approach to enquiries Own reliable transport Applyhere

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